Launching an IM Service

At the 2006 Internet Librarian Conference, Amanda Etches-Johnson gave a presentation on “Tips & Strategies for Launching an IM Reference Service.”  Although I didn’t go to the conference, her handouts are available and are very practical:

  •  IM Reference Roadmap – how to set up an IM reference service
  • Setting Up IM Accounts — includes MSN, AIM, Yahoo!
  • Staff Materials: IM Tips — tips for new staff learning IM
  • Staff Materials: Messages Worth Canning — some messages you’ll use over and over

[From blogwithoutalibrary]


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: