Launching an IM Service

At the 2006 Internet Librarian Conference, Amanda Etches-Johnson gave a presentation on “Tips & Strategies for Launching an IM Reference Service.”  Although I didn’t go to the conference, her handouts are available and are very practical:

  •  IM Reference Roadmap – how to set up an IM reference service
  • Setting Up IM Accounts — includes MSN, AIM, Yahoo!
  • Staff Materials: IM Tips — tips for new staff learning IM
  • Staff Materials: Messages Worth Canning — some messages you’ll use over and over

[From blogwithoutalibrary]

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