Launching an IM Service
At the 2006 Internet Librarian Conference, Amanda Etches-Johnson gave a presentation on “Tips & Strategies for Launching an IM Reference Service.” Although I didn’t go to the conference, her handouts are available and are very practical:
- IM Reference Roadmap – how to set up an IM reference service
- Setting Up IM Accounts — includes MSN, AIM, Yahoo!
- Staff Materials: IM Tips — tips for new staff learning IM
- Staff Materials: Messages Worth Canning — some messages you’ll use over and over