Are You Making Your Users Angry?

A study done by the non-for-profit organization Social Issues Research Centre (SIRC) for Rackspace found that poorly designed web sites can increase stress levels and take a toll on your users health.  SIRC measured physiological and psychological arousal while viewing pages that loaded slowly, were confusing, had unnecessary advertising, and had incorrect links.  The changes seen in the test subjects resulted in “mouse rage.”

One good thing did come from the study. The test subjects took their rage out on the computer equipment, not their colleagues.  😉

[from bITa planet]


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