How To Get What You Want From Tech Support
ExtremeTech has a great article on dealing with technical support. Since they do this all the time, it’s probably wise to keep these ten tips in mind:
- Be prepared
- Decide how to get in touch
- Be pleasant
- Record the encounter (if you can)
- Don’t jump through hoops
- Don’t argue
- How can you ask differently? Why should you?
- Get something different
- Rage against the fees
I wish I had had these years ago — I’d have taped them next to my computer. It’s excellent advice — take a few minutes to scan the article for the details.