How To Get What You Want From Tech Support

ExtremeTech has a great article on dealing with technical support.  Since they do this all the time, it’s probably wise to keep these ten tips in mind:

  1. Be prepared
  2. Decide how to get in touch
  3. Be pleasant
  4. Record the encounter (if you can)
  5. Don’t jump through hoops
  6. Don’t argue
  7. Elevate
  8. How can you ask differently? Why should you?
  9. Get something different
  10. Rage against the fees

I wish I had had these years ago — I’d have taped them next to my computer.  It’s excellent advice — take a few minutes to scan the article for the details.

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